Customer Success

Your success is our job.

We’re not just bar management software—our customer success team works to actively improve your business’ bottom line. That partnership starts with a solid foundation.

We’re available seven days a week to make sure you’re happy.

We promise a 30–day money-back guarantee, with no contracts.

Our team is here for onboarding and unlimited support at no extra cost.

We have experience consulting with thousands of bars and restaurants on:

  • Pricing drinks and menus effectively
  • Beverage program performance
  • Operational and inventory efficiency
  • Overarching product strategy
  • Improving POS structure
  • Tracking and accounting for product loss
  • Staff training and support
 

Most of the heavy lifting was done on [BevSpot’s] end. I wasn’t doing much, which was great. Everyone has been fantastic. The whole team has been pretty hands on.”

Marlon, Bar Manager
HOBNOB
Jacksonville, FL

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Training & Onboarding

Free, easy and quick training and onboarding.

Unlike some other services, our customer success team is here to help you get setup, free of charge.

Implementation is quick and easy, and you’ll be onboarded in no time.

What is onboarding with BevSpot like?

We’ll get you started in BevSpot at a speed that works for you. Once you’re comfortable with the inventory, ordering and invoicing functionalities, we’ll take it to the next level with POS integration and item-level sales reporting.

7-Day Plan:
Standard Onboarding
  • Send us your bar’s product information within two days.
  • We’ll upload your products into your BevSpot account.
  • Training sessions set up within the first seven days.
3-Day Plan:
Rapid Onboarding
  • Send us your bar’s product information right away.
  • We’ll upload a completed list as soon as possible.
  • Training sessions start within the first three days.
 

Being able to see my feedback implemented into the system has been awesome. With some of the other systems out there, I never got the impression that my feedback was actually valued or actively investigated.”

Rob, Director of Beverage, JNK Concepts
Roka Akor

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Customer Support

Every BevSpot account comes with real, human support.

We’re here for you. Our team is here for onboarding, training and all of your support questions. From day one, our experts are here to ensure you’re making an impact behind your bar with BevSpot.

Chris Bobola
Chris Bobola
Customer Success

Chris was one of the first customer success hires at BevSpot, after being one of the first users of the product. Having been in restaurant management for the last few years, he saw firsthand how beneficial BevSpot was to managing a bar, using it in his role as a bar manager at one of Boston’s busiest bars.  He’s excited to bring his restaurant background to the company to continue it’s growth and development, and work with customers all over the country to do the same.


Meghan Lowell
Meghan Lowell
Customer Support & Operations Manager


Joe Mastrovito
Joe Mastrovito
Customer Support


Trevor Driscoll
Trevor Driscoll
Customer Implementation and Training Manager


Erie Burkland
Erie Burkland
Customer Success

Before BevSpot, Erie spent 7 years working for a growing restaurant company (Northstar Cafe) in Columbus, Ohio. The restaurant group grew from two to six (three different concepts) during his time there. Erie helped with menu development and launching the new beverage programs, creating thoughtful wine and local beer lists. All the while pouring some of the best cocktails in the city.


Harshini Shah Zainulbhai
Harshini Shah Zainulbhai
Customer Support


Trevor Bernatchez
Trevor Bernatchez
Manager, Customer Implementation and Training

Before joining BevSpot, Trevor spent over 15 years in the world of restaurants and wine retail.  After becoming a Certified Sommelier in 2015, Trevor was looking for new challenges for his career in the beverage industry. Naturally, BevSpot was the perfect place for him to transition to. BevSpot gave him the ability to use his years of experience and education to help others become more successful with their bars and restaurants. Currently, Trevor is studying for his Certified Cicerone exam coming up in late 2016, and is looking forward to working with all of BevSpot’s potential clients!


Matthew DiStefano
Matthew DiStefano
Customer Success

Matt has been teaching, guiding, and helping customers his entire career. During his time at HubSpot, he helped small businesses learn the ins and outs of inbound marketing. After that, he moved to The Grommet (a product launch platform and e-commerce website for makers and entrepreneurs), where he joined their customer support team to help their customer base in an way they needed. He progressed to their Maker team, helping new businesses with successful product launches and guiding them to success, which led him to a role on the Wholesale team, helping those same makers get their products into retailers all over the country, utilizing trade shows, the wholesale website, and relationship building.


Amanda Field
Amanda Field
Customer Success


Andrew Parks
Andrew Parks
Customer Success


Jillian Maiorino
Jillian Maiorino
Customer Success

Jillian is an experienced SaaS professional with a background in inbound and mobile marketing. She has spent her career educating, helping and inspiring customers, and at BevSpot, she works closely with Strategic Accounts to ensure maximum results and customer happiness. When she’s not helping customers, you can find her at the park with her husband and puppy, Theo, cooking up a feast with her family, or binge watching her favorite Netflix series.


Nancy Grosvenor
Nancy Grosvenor
Senior Manager, Customer Support

Before coming to BevSpot, Nancy spent 4.5 years helping HubSpot build their global support team after starting there originally as an early-stage Support Engineer. With the help of SaaS experience and a deep care for enabling customer success and happiness, Nancy strives to make sure that users get everything they need and more from the BevSpot support team.


Customer support that fits your schedule.

We know the industry never sleeps. That’s why we’re available by text, call and email seven days a week and during the hours we know you may need us.

A unique blend of industry and technology experience.

Working alongside the best bar managers, owners and beverage directors, we’ve built an online platform and a team of industry experts who have all been right there with you.

We take your feedback. Seriously.

Our product evolves daily in our Boston office, where the customer success team sits right next to the product, engineering and design teams— so you can be sure your feedback is heard.

 

The customer success team didn’t leave any stones unturned. Erie made onboarding a really easy process.”

Gary, General Manager
Vinted Wine Bar and Kitchen
West Hartford, CT

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Resources

From bartenders to bar owners, pubs to nationwide chains, we have the tools to help.

Regardless of your industry experience or learning style, we have the resources to help you succeed. And no matter what your role, BevSpot can add value and ease.

We’ve got tons of industry resources to add even more value.

BevSpot ebook covers

Free, educational resources

Our content team is constantly pumping out helpful resources full of expert industry knowledge to help you excel in your position.

Resources Blog
BevSpot Help Center

In-app help center & tutorials

Our customer success team is always adding more FAQs and video tutorials to our in-app help center to make sure you don’t get lost along the way.

Are you ready to see how BevSpot’s software and team can help your bar?

Experience streamlined inventory, ordering and invoice management with BevSpot’s software. Leverage your sales data with the help of our dedicated team, available seven days a week.